Several international carriers including DHL, Passport, and Asendia are implementing surcharges related to COVID-19. In some cases, these surcharges won't be represented in postage estimates from the carrier before the package ships.
Whiplash will compare final invoiced charges to what was billed at the time of shipment, and reconcile the fees on your account within 60 days of shipment.
These fees will appear on your Statements, and we can provide documentation upon request.
At this time, most carriers have discontinued honoring stated average transit times. Please see your carriers website for more information.
Most carriers have stopped honoring money back guarantees for stated transit times. Please reach out to specific carriers for more information.
See the Docs page here.